FAQ

Winter Offer 5% OFF | Code: WINTER5

FLAT ₹15 OFF 299+ | Code: NEW15

2% OFF on Prepaid Orders

FREE Shipping Over ₹499

1. Ordering & Payment

How can I place an order?

Browse our website, add books to your cart, and proceed to checkout. Follow the steps to complete your purchase.

e accept UPI, credit/debit cards, net banking, Paytm, Google Pay, PhonePe, and COD (Cash on Delivery) for select locations.

Can I modify or cancel my order after placing it?

Shipping & Delivery

Do you deliver across India?

Yes, we deliver to all major cities and towns across India. Some remote areas may have limited delivery options.

How long does delivery take?

Delivery times vary based on location:

Metro Cities: 2-4 days

Tier 2 & 3 Cities: 4-7 days

Remote Areas: 7-10 days

What are the shipping charges?

A small shipping fee applies for orders below ₹499, based on your location.

Can I track my order?

Yes! Once shipped, you will receive a tracking link via SMS and email.

Returns & Refunds

What is your return policy?

Returns are accepted within 7 days of delivery.
Books must be in unused and original condition.
Refunds are processed within 5-7 working days after the return is received.

Offers & Discounts

Do you offer any discounts?

Yes! We frequently run discounts and offer special deals during festivals and sales. Sign up for our newsletter to stay updated.

Customer Support

How can I contact customer support?

Address: Siliguri, West Bengal
Email: support@booknmark.in
Phone: +91 80 6808 6818

Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Live Chat